Returns & Exchanges

At Buddy Brew Coffee, we want you to love your brew; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans but are happy to resolve any issues with your order.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 30 days of your purchase with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged merchandise or quality concerns, please attach a photo of the item and the packaging to help us improve our shipping process.

• 3.
  Return Merchandise

  If returning non-perishable brewing equipment or apparel, ensure items are unused and in original packaging before mailing them back to our Tampa roastery.

• 4.
  Receive Refund or Replacement

  Once approved, we will process a refund to your original payment method or ship out a fresh replacement bag of coffee immediately.